Refund & Cancellation Policy – SIMPAY
Last Updated: 17 August 2026
1. PAYMENT FAILURE
If money is debited but transaction fails, refund will be initiated within 3-7 business days to the original payment method by Cashfree.
2. RECHARGE/BILL PAYMENT
Once successful, recharge/bill cannot be cancelled. If the operator fails to process it within 24 hours, full refund will be given.
3. GIFT VOUCHERS & DIGITAL GOLD
Digital Gift Cards and Digital Gold once delivered are non-refundable and non-cancellable.
4. DUPLICATE CHARGE
In case of duplicate debit, contact us within 48 hours at +91 8281 680 427. Refund will be processed in 5-7 business days.
5. CANCELLATION
Services can be cancelled before payment. After successful payment, cancellation is subject to service provider policy.
For Refund Status: simindiacommunications@gmail.com